(I just realized that I had posted on MySpace and not copied them over to this blog)
Well, I just got my laptop back from the nice FedEx guy this morning. I had to send it in about a week ago 'cause it wouldn't boot up for the longest time and then smelled like fried computer parts. So, Apple sent me a box, with explicit instructions of how to package the darn thing and I shipped it off to them. I was kept informed of the entire process and was surprised that I had my laptop back in less than a week. I have to say that I am very impressed with Apple. The associates I spoke to on the phone with polite and knowledgable and now, I have my computer back better than ever with a new touch pad and all. One thing...it is SO worth buying th extended warranty on big purchase items like computers. I don't even want to think how much this would've cost to fix without one (though Apple gives you a limited warranty with every new purchase and the AppleCare that I have goes above and beyond that...but still...). I'm a happy camper.
So, thank you Apple, I am one satisfied customer. You've made a believer out of me! :)